Effective Date: 28 /09/2024
Last Updated:  28/09/2025

Spirit of Tanzania Safaris (“we,” “us,” “our”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, communicate with us, or book our safaris and tours. It also outlines your rights under applicable data protection laws.

By accessing or using our website and services, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information in different ways to provide you with tailored safari and travel experiences.

a) Information You Provide Directly

When you interact with us (via our website, email, phone, or in person), you may provide:

• Full name, nationality, and gender

• Date of birth and age (to ensure appropriate accommodations and safari arrangements)

• Contact details (email address, phone number, physical address)

• Passport and identification details (if required for travel arrangements)

• Payment and billing details (processed securely by third-party providers)

• Emergency contact details

• Travel preferences (destinations, safari packages, room preferences, dietary restrictions, health considerations)

• Communications with us (emails, messages, feedback forms, reviews)

b) Information We Collect Automatically

When you use our website, we automatically collect:

• IP address and location data (approximate)

• Browser type, operating system, and device details

• Pages visited, duration of visit, referral links

• Cookies and tracking technologies (see Section 6)

c) Information from Third Parties

We may receive your information when you book through:

• Online travel agencies and booking platforms (e.g., SafariBookings, TripAdvisor, Expedia)

• Travel agents and tour operators who partner with us

• Payment processors (confirmation of payment, not full card details)

• Social media platforms (if you engage with us on Facebook, Instagram, or similar)

2. Purposes of Processing Personal Data

We use your data only for legitimate business purposes, including to:

1. Provide Services – process bookings, confirm reservations, arrange safaris, and deliver travel services.

2. Communicate – respond to inquiries, send booking confirmations, provide itineraries, and customer support.

3. Personalize – tailor safari experiences based on your preferences and needs.

4. Marketing – send promotional offers, newsletters, and travel inspiration (only with your consent).

5. Improve Services – analyze website traffic, feedback, and booking trends to enhance our services.

6. Legal Compliance – comply with border control, immigration requirements, tax obligations, and safety regulations.

7. Security & Fraud Prevention – detect suspicious activity and protect against unauthorized transactions.

3. Legal Basis for Processing (For GDPR Compliance)

If you are located in the European Union, United Kingdom, or other GDPR-regulated jurisdictions, we process your data under one or more of the following legal bases:

• Contractual necessity – to fulfill your booking or reservation.

• Consent – when you opt-in to newsletters, marketing, or data sharing with partners.

• Legal obligation – when required to comply with immigration, tax, or regulatory authorities.

• Legitimate interest – to improve our services, prevent fraud, and maintain security.

4. Sharing and Disclosure of Information

We do not sell your data. However, we may share it in limited circumstances with:

• Service providers (lodges, hotels, airlines, transport companies, safari guides, activity operators) to complete your travel booking.

• Payment processors to securely handle transactions.

• IT and marketing service providers (website hosting, analytics, advertising platforms, CRM tools).

• Legal authorities where required by law, court order, or immigration controls.

• Business transfers – in case of a merger, acquisition, or company restructuring.

5. International Data Transfers

As we operate in Tanzania and Kenya, your personal data may be transferred across borders and stored on servers outside your country of residence. We take steps to ensure that such transfers comply with applicable data protection laws (e.g., EU Standard Contractual Clauses for GDPR-covered clients).

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

• Improve website functionality and user experience

• Track visitor behavior and booking trends

• Deliver targeted advertising and marketing campaigns

You can manage cookie preferences through your browser settings. Disabling cookies may affect website performance.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Complete your safari booking and related services

• Comply with legal and tax obligations

• Resolve disputes and enforce agreements

Standard retention periods:

• Booking and payment records: 7 years (for tax and regulatory compliance)

• Marketing communications: until you withdraw consent

• Website logs and analytics: typically 12–24 months

8. Data Security

We take appropriate technical, organizational, and administrative measures to protect your data, including:

• Secure servers and encrypted data storage

• SSL encryption on our website

• Restricted access to sensitive data

• Secure third-party payment gateways

However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Your Privacy Rights

Depending on your location, you may have rights under laws such as GDPR (EU/UK), CCPA (California), or other privacy regulations. These rights may include:

• Access – request a copy of your data

• Rectification – correct inaccurate or incomplete data

• Erasure – request deletion of your data (“right to be forgotten”)

• Restriction – limit how we process your data

• Data portability – request transfer of your data to another provider

• Objection – opt out of certain processing (including marketing)

• Withdrawal of consent – unsubscribe from newsletters or promotional emails

To exercise these rights, contact us at: [Insert Contact Email].

10. Marketing and Communication Preferences

• You will only receive promotional emails if you opt-in.

• You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

• We may still send you non-promotional messages (e.g., booking confirmations, service updates).

11. Third-Party Websites and Links

Our website may link to third-party websites (e.g., lodges, airlines, or booking partners). We are not responsible for their privacy practices or content. Please review their privacy policies separately.

12. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect data from children under 18. If you believe we have done so, please contact us, and we will delete such information promptly.

13. Dispute Resolution

If you have a concern about how your data has been handled, please contact us first. We will work to resolve the issue promptly. If unresolved, you may have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or website notices.

15. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Spirit of Tanzania Safaris
📍 Address: info@bigelephantadventures.com

Physical: Arusha Tanzania 
📧 Email:info spiritoftanzaniasafari.com
📞 Phone:+255 758 064 214