Privacy Policy

Effective Date: [05 June 2025]
The Nature Quest Safaris

At The Nature Quest Safaris, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, book our services, or interact with us in any way.

By using our services or accessing our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

a. Personal Identification Information:

Full name
Email address
Phone number
Nationality and passport number
Date of birth
Physical address

b. Travel Information:

Travel preferences and interests
Safari/tour selections
Arrival and departure dates
Accommodation preferences
Dietary or medical requirements

c. Payment Information:

Billing address
Credit/debit card details (processed through secure payment gateways)
Bank details for wire transfers (when applicable)

d. Technical Information:

IP address
Browser type and version
Operating system
Cookies and tracking technologies

2. How We Use Your Information

Your personal information is used to:

Process bookings and provide travel services
Communicate with you about your tour or inquiry
Provide customer service and post-travel support
Improve our services, website, and customer experience
Comply with legal, tax, or insurance obligations
Send newsletters, special offers, or promotions (with your consent)

3. Legal Basis for Processing

We rely on the following legal bases for processing your data:

Consent: For marketing communications and optional services.
Contract: To fulfill our obligations under a travel agreement.
Legal Obligation: For compliance with Tanzanian or international law.
Legitimate Interest: For business operations, analytics, and fraud prevention.

4. Sharing and Disclosure of Data

We do not sell your data. However, we may share your information with trusted third parties to fulfill our services:

Accommodation providers and safari lodges
Airlines or local transport operators
National park authorities and government bodies
Payment processors and financial institutions
Insurance providers (when applicable)

All third parties are required to respect your privacy and act in accordance with data protection laws.

5. International Data Transfers

As we serve clients from around the world, your data may be transferred to or accessed in countries outside your own, including countries that may not have the same level of data protection as Tanzania. We ensure that appropriate safeguards are in place to protect your personal information in line with international standards such as GDPR.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Analyze website traffic and user behavior
Improve site performance and personalization
Support online bookings and inquiries

You can manage your cookie preferences in your browser settings.

7. Your Data Protection Rights

You have the following rights regarding your personal data:

Right to access: Request a copy of the information we hold about you.
Right to correction: Ask us to correct any inaccurate or incomplete data.
Right to erasure: Request deletion of your data where appropriate.
Right to restrict processing: Ask us to limit the way we use your data.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to direct marketing or other types of processing.

To exercise any of these rights, contact us at info@naturequestsafaris.com.

8. Data Security

We take appropriate technical and organizational measures to safeguard your personal data. These include:

Encrypted transmission via SSL
Secure servers and limited data access
Staff confidentiality agreements
Periodic security audits and data backups

9. Retention Period

We retain your data only as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal and financial record-keeping obligations
Resolve disputes or enforce contracts

Typically, we retain data for up to 7 years unless otherwise required.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18 without parental or guardian consent. If we learn we have collected personal data from a minor without consent, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to other websites (e.g., booking platforms, partner lodges). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. Significant changes will be communicated via email or on our website.