The Big Elephant Adventures is committed to protecting your privacy and safeguarding your personal information. This privacy policy outlines how we collect, use, and share personal and non-personal data, ensuring transparency and compliance with applicable laws.

Data Collection

Personal Data

At The Big Elephant Adventures, we collect personal data necessary to facilitate your travel and enhance your experience. Personal data includes information such as your name, contact details, travel preferences, and other details required for your journey.

We collect this information:

1. When you submit inquiries or contact us via our website or other channels.
2. During your sign-up for newsletters or promotional content.
3. Throughout the consultation process to tailor travel itineraries to your preferences.

Notifications Regarding Personal Data

1. Failure to provide accurate or complete information may limit our ability to deliver professional and customized travel solutions.
2. It is your responsibility to ensure all personal data submitted is accurate and up-to-date.
3. If you provide third-party information (e.g., details of co-travelers), you confirm that you have obtained their consent to share this information with us.

Text Messaging Policy

• We will not share your mobile information with third parties for marketing or promotional purposes.
• You can opt out of text communications by replying with STOP or UNSUBSCRIBE at any time.

Non-Personal Data

Non-personal data refers to anonymized or aggregated information that cannot be used to identify you directly. We collect non-personal data such as website usage statistics, browsing patterns, and device information.

We use cookies and other tracking technologies to:

1. Enhance website functionality and user experience.
2. Save preferences and optimize browsing experiences.
3. Support targeted marketing and advertising efforts.

Managing Cookies

• You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
• For third-party cookies, refer to the provider’s privacy policy for opt-out options.

How We Share Information

At The Big Elephant Adventures, we share collected information with trusted third-party service providers for purposes such as:

1. Service Providers

   • Processing payments securely.
   • Hosting and maintaining our website.
   • Providing analytics and improving our services.

2. Advertisers & Marketing Partners

   • To deliver personalized advertising and marketing campaigns.

3. Social Media Platforms

   • If you engage with social media buttons or features on our website, these platforms may collect your data.

4. Business Partners

   • For joint marketing efforts or co-sponsored initiatives.

5. Legal Compliance

   • When required by law, court orders, or to protect our rights and users.

If you would like to access a detailed list of our service providers, please contact us.

Use of Personal Data

We utilize personal data to:

• Verify your identity.
• Communicate with you regarding travel updates, promotions, and itinerary adjustments.
• Enhance your experience by providing personalized travel recommendations.
• Analyze demographics and behaviors to improve our services and website design.
• Fulfill legal and security obligations.

Disclosure of Personal Data

• To government authorities as required by law.
• To our partners and service providers for travel-related purposes.
• During business restructuring, merger, or acquisition, your data may be transferred to the new entity under the same privacy conditions.

Rights and Consent Under Privacy Laws

We respect your rights under applicable privacy laws, such as GDPR, POPIA, and others. You have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for direct marketing communications at any time.
• Request details on how your information is stored, processed, and shared.

To exercise your rights, contact us at  Support@bigelephantadventures.com.

Information Security

We take information security seriously and implement industry-standard measures to safeguard your data. These measures include:

• Encryption of sensitive data during transmission and storage.
• Secure access controls and regular security audits.
• Compliance with data protection standards such as PCI DSS for payment processing.

In the event of a data breach, we will notify affected users promptly and in accordance with applicable laws.

Exceptions to Consent

We may process personal data without consent in the following circumstances:

• When the information is publicly available.
• For compliance with legal or regulatory obligations.
• To protect national security or prevent fraud.
• For historical, statistical, or research purposes when de-identified.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us at:

The Big Elephant Adventures
Email: info@thebigelephantadventures.com
Phone: 255713598998
Website: www.thebigelephantadventures.com